Join our Estia Health family in delivering exceptional care and support to our 8000 plus residents in one of our 70+ homes. At Estia Health, we are a place where everyone belongs with a purpose to enrich and celebrate life together.

It’s our people that make the difference, which is why we offer a caring, people-centered workplace where employees are valued and empowered with opportunities to learn and grow.

Join us in playing a special role in the future of aged care.

About the role
Estia Health has an exciting opportunity for an experienced Client Services/Sales Officer to join our team on a Full-Time basis.

As a sales and customer service professional, your role will be primarily focused on managing occupancy levels by implementing various sales initiatives to acquire new clients and ensuring both residents and their relatives enjoy a positive experience throughout their interactions with Estia Health.

You will be based at one of Estia Health Homes in South Morang (South Morang or Plenty Valley).

This is a full-time position, office hours with a flexibility for work-from-home arrangements.

As first point of contact for families seeking Aged Care services, you will assist residents and their families in their journey into residential Aged Care. You’ll be a team player who:

Has a track record of success in sales including strong negotiation and outstanding customer service
Has the ability to conduct cold calls and secure new referral sources
Proactively manages the enquiries pipeline to successfully convert enquiries to sales
Be a business development champion and showcase our home to future residents and their families.
Brings a friendly customer service to everyone – whether in person, on the phone or over email.
Keeps on top of paperwork – record keeping, filing, etc.
Possess knowledge of Aged Care including fees and funding (Ideal but not essential)
About Estia Health

As one of the largest and fastest growing aged care providers in Australia, we need exceptional people to join us on our journey of changing the way we offer aged care. If this is you, Apply Now!

Estia Health is committed to embracing diversity, equity and inclusion in our workplaces. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities. If you need assistance to participate in our application process, please let us know.

Please be advised that we do not accept emailed applications for this position. To apply, simply click the ‘Apply’ button and follow the instructions provided.

Note: It is a condition of employment that you will be, and remain, vaccinated against COVID-19 and Influenza. All shortlisted applicants will need to pass the required background checks.