Privacy Policy – Hopstep Pty Ltd

 

1. We respect your privacy

(a) Hopstep Pty Ltd respects your right to privacy and is committed to safeguarding the privacy of our customers and software application users. We adhere to the National Privacy Principles established by the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

(b) Personal information means information we hold which is identifiable as being about you.

 

2. Collection of personal information

(a) We may receive and store personal information you enter on our application, provide directly, or give in other forms.

(b) This may include your name, phone number, address, and email. We may collect more information when you provide feedback, complete surveys, respond to promotions, provide financial or credit card details, or contact customer support.

(c) We may also collect any other information you provide while interacting with us.

 

3. How we collect your personal information

We collect personal information via electronic or in-person interaction, software use, or service delivery. We may receive personal information from third parties, which we will handle in accordance with this policy.

 

4. Use of your personal information

(a) We use your personal information to provide updates and services, offer new products, and improve our offerings.

(b) Social media features in our application may allow you to share information. We cannot guarantee the privacy of publicly shared information.

(c) We may contact you via phone, email, SMS, or mail.

 

5. Disclosure of your personal information

(a) Personal information may be disclosed to employees, advisers, agents, suppliers, or subcontractors when reasonably necessary.

(b) We may disclose personal information to comply with legal requirements or court orders.

(c) We may also disclose your information to protect our rights, customers, or legal interests.

(d) Your information may be stored or transferred outside Australia.

(e) If our business changes ownership, user information may be transferred as part of the assets.

(f) By providing us with personal information, you consent to this Privacy Policy and related disclosures.

 

6. Security of your personal information

(a) We are committed to protecting your personal information through appropriate safeguards and procedures.

(b) However, data transmission is at your own risk. We cannot guarantee the security of data transmitted to or from us.

 

7. Access to your personal information

(a) You may request access to your personal data in accordance with the Privacy Act. A small fee may apply. Contact us at info@hopstep.com.

(b) We may refuse access in limited legal circumstances.

 

8. Complaints about privacy

If you have concerns about our privacy practices, contact us at info@hopstep.com. We take complaints seriously and will respond promptly.

 

9. Opt-out right

You can stop information collection by uninstalling the Application or by emailing info@hopstep.com to request an opt-out.

 

10. Changes to this Privacy Policy

We may update this Privacy Policy at any time. All changes are effective immediately upon posting. Please check back regularly for updates.

 

11. Software Application Specific Information

 

11.1 When you use our Application

We may collect information such as your device ID, IP address, operating system, and browser type to analyse usage trends.

 

11.2 Cookies

Cookies may be used to enhance user experience. You can disable cookies in your device settings, but this may limit functionality.

 

11.3 Automatic Collection

Our application may collect data like device type, device ID, IP address, OS, browser type, and user interactions automatically.

 

11.4 Third Parties

We may link to external websites or apps. Hopstep is not responsible for their privacy practices. Please review third-party privacy policies.

 

11.5 Geo-location

We may use GPS or similar technology to identify your city location and serve location-based content. Your exact location will not be shared.

 

For any questions, please contact us at info@hopstep.com.

WEBSITE PRIVACY POLICY

This Privacy Policy applies to all personal information collected by HopStep Pty Ltd via the website located at https://hopstep.com.

1. What is “personal information”?

• The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or not.

• If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy.

2. What information do we collect?

• The kind of personal information that we collect from you will depend on how you use the website. The personal information which we collect and hold about you may include:
• login credentials;
• email address;
• name;
• phone number; and

3. How we collect your personal information

• We may collect personal information from you whenever you input such information into the website.
• We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

4. Purpose of collection

• The purpose for which we collect personal information is to provide you with the best service experience possible on the website.
• We customarily disclose personal information only to our service providers who assist us in operating the website. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
• By using our website, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

5. Access and correction

• Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

6. Complaint procedure

• If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered by info@hopstep.com and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

7. Overseas transfer

• Your personal information will not be disclosed to recipients outside Australia unless you expressly request us to do so. If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.

8. How to contact us about privacy

• If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: https://hopstep.com/